TERMS AND CONDITIONS
These are the terms and conditions on which we supply our products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you and how you and we may change or end the contract.
Miss Tights Ltd
Company Registration Number: 11283795
VAT Registration Number: GB309052231
We need to use your name and address to delivery your order and take your payment (no card details are stored by us).
Your email address will be used to give you an order confirmation, dispatch confirmation or contact you if there is a problem.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
When you place an order with Miss Tights, we will tell you on the product page whether your items are in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order.
Why do we do this? For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile dramatically and we feel that this is the best way to serve you, our customers.
Charging you once also acts as a pre-order for the items, reserving the stock for you ahead of their delivery. This means that the stock will never be sold to someone else before you receive yours. After 20 days wait, we will notify you with an automatic email to ask if you'd like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by phone or email.
Please note: The transaction will appear on your bank statement as "Miss Tights Ltd".
Use the Currency conversions icon £ € $ in the top left hand corner of the site above the search bar, just click the relevant icon to choose your currency.
You can shop and checkout in British Pounds Sterling (GBP), Euros or US Dollars (USD). This will be reflected on your bank statement.
Delivery Costs and Times
Our delivery costs are based on your location and may also vary from time to time. For accurate and up to date details on our Delivery Costs, please refer to our shipping page as well as your cart at time of checkout. The value paid for shipping during checkout will be honoured and held as true.
All goods are posted by first class Royal Mail post. Orders placed before 16:00/4.00pm GMT will usually be dispatched the same day depending on how busy we are and subject to items being in stock. Miss Tights delivers to anywhere in the world.
Delivery times depend on your local mail provider and where you are, we estimate that the delivery will take approximately:
* UK - 1 to 3 working days (dependent on your local postal delivery service, usually next day!
* EEC - usually within 3 to 5 working days
* United States - 7 to 14 working days
* Rest of World - 1 to 3 weeks
Please note, the above are estimates only. We are not responsible for delays outside our control. We will endeavour to meet our daily dispatch promise, however, once your order is with the carrier delivery timeframes are outside of our control. By purchasing from us, you accept this fact.
If our dispatch of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at your address to take delivery and the product
(i) cannot be posted through your letterbox, or
(ii) requires a signature, Royal Mail we will leave you a note informing you of how to rearrange delivery or collect the products from a local Post Office depot.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from the local Post Office depot, or the product is returned to us due to an incorrect address, we will contact you for further instructions. We will charge you £5.00 to cover our administration costs for this, and will also charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
The product will be your responsibility from the time we deliver the product to the address you gave us. For international orders, the product will be deemed delivered if, for any reason, they are seized by any import or other government body due to the non-payment of import or any other tax or duties, or for any other reason.
You own the product once we have received payment in full.
Your Rights To Cancel Your Order
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired).
(b) If you want to end the contract because of something we have done or have told you we are going to do.
(c) If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.
When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) Any product where you have removed any hygiene strips;
(b) Any product where it is clear that you have inspected or handled them in a way that you
would not do in a shop (for example, opened or damaged the packaging).
Refunds and Returns
You have 30 days to return or exchange any order. Faulty goods are entitled to a full refund or replacement.
Please allow up to 5 days for your refund to be processed. For non-faulty returns, we must still be able to sell your item so it must be returned in a resalable condition. If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required.
International customers must contact Customer Services before returning any items.
You must write "Returning Unwanted Goods to UK Retailer" on your return box. If this is not done, you may be charged duty. This cannot be covered by ourselves.
Returned products must be in perfect condition, with tags and labels still attached and with any original packaging (for hygiene reasons, hosiery must not have been taken out of the packet)
Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.
If There Is a Problem with the Product
If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at: 0121 5130 888; International Customers: +44121 5130 888. Our office times are: Monday - Friday: 9:00 - 17:00. Or use our Contact Page.
We are under a legal duty to supply products that are of satisfactory quality, fit for their purpose and meet any description that are given to them.
If you wish to exercise your legal rights to reject faulty or misdescribed products you post them back to us at The Custard Factory, Studio 110 Scott House, Gibb St Birmingham B9 4AA. We will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
Customs and VAT
Please note that all shipments to the US and non EU destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be. VAT of 20% is excluded on all our products.
Distance Selling Regulations
Miss Tights complies with Consumer Contracts 2013 and Online Trading Laws along with Electronic Commerce Directive Regulations.
If you believe your parcel is either lost in transit or damaged, you have 21 days after dispatch to notify customer service. We are unable to refund historic order as no investigation can take place.
Cancelling an Order
To cancel orders please email us as soon as possible.
If your order has already been dispatched, simply return it as outlined in our returns policy.
You have 30 days to cancel your order from the date you placed it. If it has been dispatched, then you have the responsibility to return the goods correctly.
A full refund will be given excluding postage and return costs. If you are outside of the UK, you must contact customer service initially to discuss your return.
Please refer to our Cookies Policy for more details on this.
These terms and conditions will be open to amendment from time to time. Information may be added or altered without notifying the customer. By using our website and ordering products from us you are agreeing to these terms and conditions.